Privacy Policy

Privacy Policy

By using our site, you agree to its terms.

Information is collected on this site by Orchard Moon Ltd, 71-75 Shelton Street, London, WC2H 9JQ. Information collected on this site is controlled by Orchard Moon Ltd. Information collected by Orchard Moon Ltd may be processed by other companies on behalf of the data controller. Any information you provide will be governed by this privacy policy and our terms and conditions.

You do not have to provide us with personal information, but some features on this site (including placing orders) can only be used if you provide personal information, and if you choose not to provide this information, you will not be able to use these features. We use information which you provide to deliver website services to you, to customise your shopping experience, and to communicate with you regarding our products and services. If you place an order with us, we will use information provided by you to process and fulfil that order, including handling payments and delivery. If you choose to register for an account on our website, we will use the information you provide to manage your account, and to communicate with you regarding our products and services. Any information which you provide may be used by us or by third parties to operate this website, including reviewing or improving the site, preventing or detecting fraud or other abuse, or managing our website operations.

We may collect two types of information via this website: information you specifically provide to us, and automatic information associated with your use of this site. Information you specifically provide to us includes any information you enter into a form or send us via e-mail. Examples of this information include information you enter when placing an order or setting up an account. Automatic information associated with your use of this site includes any information arising from your use of this site which you do not specifically provide. Examples of this information include your IP address, the type of web browser you are using, and the speed of your web connection.

Our site may use cookies to enable certain functionality. Cookies are small files which your web browser receives from us and stores. They allow your web browser to identify you to our site so that you can take advantage of personalised features.

We work hard to keep your information secure, and to comply with data protection and privacy laws. We do not sell or give away the information you provide to us. If you choose to create an account, you will be able to manage your personal data online via your account.

All credit card information is processed by either Stripe, Apple Pay or Google Pay, we do not store or retain any credit card information at Orchard Moon. If you choose to save your credit card information for faster checkout services, this information is stored securely on Stripe’s own servers.

We will sometimes send you information about new product launches and events. You can choose to opt out of these communications if you want to. However, there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt-out of these.

If you have any questions or queries about our privacy policy, please use our contact form here

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